Warranty

WOOLONA WARRANTY

60-DAY SATISFACTION GUARANTEE

If our garment does not perform to your satisfaction, return it to the return address from which you bought it within 60 days for a replacement or full refund of the purchase price. We need you to include your dated purchase receipt.

If you are unsatisfied with your purchase beyond 30 days, we still want to hear how to assist you. For non-warranty satisfaction returns, please contact us as soon as possible via your message to discuss a solution.

SIZE, COLOR, OR STYLE EXCHANGES

Unwashed, unworn items may be returned within 30 days of purchase with a receipt.

GIFTS

Gifts that are unwashed/unworn without a receipt can only be exchanged for an item of equal value, and are subject to inspection. Style exchanges may be subject to current price differences.

ONE YEAR WARRANTY

We give one year warranty for material and manufacturing defects from the date of purchase. If you suspect your purchase is eligible for a warranty claim, please contact us immediately so we can inspect the item and issue a replacement. A dated purchase receipt is required for warranty claims. Warranty claims can only be replaced with the same item. If the item is no longer available, we will contact you to discuss other options.

WHAT'S COVERED

The warranty covers only the following manufacturer defect or flaws:

•    Needle cuts/chews

•      Broken stitching

•      Different shades within the same garment

•      Missing buttons

•      Loose / hanging sewing threads

•      Holes

•      Fabric defects

•      Exposed raw edges

•      Open seams

•      Stains (Upon received)

•      Too short zippers

•      Unfinished buttonholes

WHAT'S NOT COVERED

The warranty does not cover the following:

•          Damage due to misuse, abuse, negligence, accidents, or pet damage

•          Excessive wear and tear

•          Missing or defaced labels

•          Improper care (including moth/insect damage and improper washing)

•          Alterations, including embroidery, removed labels, and 3rd party tailoring

•          Products without a dated purchase receipt

WHAT IS CONSIDERED NORMAL WEAR AND TEAR?

Clothing isn’t indestructible. Over time, the favorite clothing you wear on a regular basis may start to break down. It’s just the natural course of textiles. After years and miles of wear, damage can happen to areas which are used frequently, such as sleeve cuffs, waistbands, etc. Products that have been used regularly for more than a year do not qualify for warranty claims for this reason. We hope your Woolona product serves you well over the years and miles you put on it, and we hope you consider purchasing a replacement when it comes time to retire your original product.