Customer Care

CARE GUIDE

Wash

We highly recommend that you prefer wash by hand, but still, you can machine wash at 30° Celcius. It is better to use natural soap when washed by hand. You can also add a small amount of detergent if you are looking extra hygiene.

Turn your garment inside out before washing. This helps prevent pilling from abrasion in the machine or against other clothing.

If you are washing your woolen apparel consisting several pieces, seperate dark and light colored ones from each other as usual.

Some of our products may feature zippers. You should close every zipper since these may damage your laundry or tear down tassels/buttons of your towel.

Although it may depend on your usage, we advise you to wash your apparels after third or fourth use.

Dry

After wash and use, dry laying flat your apparel while keeping away from direct sunlight to prevent fade in color.

Avoid tumble dry since it may cause shrinkage and wrinkles.

Aftercare

Ironing

We suggest not to iron your clothes for longer longevity as wool fibers are sensitive to extensive heat.

Avoid Chemicals

To keep your woolen apparel always soft and long lifetime, do not add any softener or bleach while washing them.

Long Term Storing (SEASONAL)

For long term storage, be sure to store your apparel in an airtight container, such as a Ziploc bag or plastic storage bin when not in use. This will keep moths and insects from eating your wool! Be sure to clean your cloth before storing. You can also purchase certain moth deterrents or traps to aid in moth prevention. Moths do not like cedar, so you can also store your Woolona in a cedar chest, or with cedar blocks to aid in prevention. Additionally, some wool-specific detergents will contain moth repelling ingredients.

We encourage our customers to be aware of the possibility of moth damage, as it is more common than most things. Even if you don’t see the moths, the damage is usually caused by moth larva, not full-grown moths. They can be very small and hard to see with the naked eye. There are many resources on the web with more information regarding moths. Be aware that moths are not the only threat to your wool.