Delivery Information

When will my order ship?

Assuming everything goes as it should, your order will leave our warehouse within 1-2 business days. A business day is Monday through Friday, excluding holidays.

What is the cost of shipping?

Air or ground shipping is on us—no cost to you. 

How will my order ship (carrier)? 

Check out our shipping page for detail on our shipping logistics.

How long will my order take to arrive?

This can vary depending on your chosen shipping method and the time of year. Our shipping page is the best place to look for more details on shipping times, especially around the holiday season.

Can I ship to international/APO/FPO addresses?

No, unfortunately, from this site we cannot ship to a PO Box or any address outside of the US. If you’d like to ship to Australia, Canada, New Zealand, Great Britain, or most European countries, use our location picker to choose where you’d like to ship to.

How can I track my current order?

Once your woolona order has been shipped, we’ll send you an email with your tracking number. Alternately, if you ordered while signed in with an account you can find the shipment and tracking information in your order history.